Fred Luddy always says he was lucky when thinking his new ITSM platform in 2004: ITIL was already a well adopted framework and he “just needed” to implement the processes in the right way and in a new software generation. Service-now.com delivers all the needed functionality to run your ITSM process following ITIL V3 best practices. Service-now.com is Pink Verified for 11 processes.
Service-now.com has been designed since inception as a flexible and scalable process environment. It provides powerful out of the box functionality and processes, and is extremely configurable and customizable to fit to the most complex organizations. The list of Fortune 1000 customers getting to Service-now.com continues to grow at high speed, with customers displacing the big legacy applications they were using until now. Service-now.com allows them to implement and run their ITSM processes quicker and at a fraction of the cost of the other solutions.
Service-now.com is a new generation of software built on Web 2.0 technology from the ground up. It brings to the Entreprise world the ease of use and workforce productivity of the consumer web applications from which it is inspired. Your teams will just focus on their daily work and use a solution that really helps them doing it, while your business users will access your service catalog as a web shopping experience.
Yes, really true SaaS… not just a software hosted in a datacenter for you. Service-now.com is a cloud application designed for being delivered and managed on the Internet. Service-now.com will ensure your system is always available and on the latest version without disrupting your operations… and preserving all your configurations, customizations and developments. You just can’t achieve this without the right system architecture!
You wonder how a SaaS application can talk to your internal systems? Through Web Services? Yes sure (that’s native for us) but not only.. Service-now.com has developed a secure technology that allows full integration and interfacing “on your LAN”. Furthermore Service-now.com delivers more than 50 out of the box integrations with 3rd party tools such as monitoring and discovery solutions.