Category · Tips & tricks
K12 Keynote : coming up in Berlin release
16 May 2012 · No Comments
From the Aspediens team attending Fred Luddy’s keynote “Discover the Power of the Plateform”.
K12 Keynote : coming up in Calgary release
16 May 2012 · No Comments
From the Aspediens team attending Fred Luddy’s keynote “Discover the Power of the Plateform”.
What use for IT GRC?
10 Apr 2012 · No Comments
Since its June 2011 release, ServiceNow proposes a dedicated “IT Governance, Risk and Compliance” plugin that helps organizations approach these domains in an integrated and consistent manner. However, you may not have had the chance to fully grasp how the plugin and accompanying functionalities may actually help your organization in these areas. Read more »
Social IT is Dead, Viva Telepathy IT!
01 Apr 2012 · No Comments
Aspediens, the leading European partner of ServiceNow, today announced the immediate availability of its new plugin “ATI – Aspediens Telepathy IT” introducing a revolution in the way IT supports the business.
Feature Coverage: How to Bring the Help Desk chat in the standalone interface
20 Mar 2012 · No Comments
Social networking has become a habit today and has “made the world a smaller and more enlightened place”. Sharing information between friends, business colleagues, and often strangers across the world has become a commodity no one questions anymore today and we often take it for granted.
What is new is the emerging adoption of social media technology in support of IT operations and service management activities and “done right, Social IT gives IT organizations the power to help people obtain fast and accurate service and knowledge more efficiently”.
In addition, socially enabled support presents IT organizations with the means to better retain knowledge which inevitably leads to enhanced IT productivity and efficiency as well as more satisfied end users.
It’s IT 3.0. Read more »
Feature Coverage: Dynamic Change Tasks Timeline
12 Mar 2012 · No Comments
A new category makes its way on our blog, The Feature Coverage. As it is part of our daily job, to consult clients and give our best advices, we thought that we should also share our findings herewith you. For all custom solutions that we’ve been providing our customers through the years, a few will find their way here on our blog. It’s clearly a constructive way of sharing our knowledge and expertise and if you wish to know more about a special feature that has been covered here, or if you would like more details, do not hesitate to contact us.
It’s all about Timing! Dynamic Change Tasks Timeline
Because timing is of the essence in our projects and sometimes two tasks can hide behind each other, a client asked us if it was possible to quickly access within a Change Request the timeline view of its related Change Tasks. And because only the manually created Change Tasks (i.e.: not fired by a workflow) were to be displayed; the goal was to immediately check whether two conflicting tasks were planned at the same time.
Aspediens investigated the possibility to customize a Timeline Page in Service-now.com in order to display dynamically the Change Tasks related to a specific Change Request. However, it is a euphemism to say it was quite tricky to achieve an out-of-the-box solution: it was not possible!
Well, you know the tagline: nothing’s impossible! So we used our imagination and therefore worked around the “impossibility”. It was decided to create a single Timeline Page, record and modify it on the fly when the user clicked on a “View Tasks timeline” link available in the Change Request form.
As a result, a Change Coordinator can now have an overview of the manual Change Tasks related to a specific Change Request directly when reviewing it. A simple click and a new window opens showing the manual Change Tasks, which is a very convenient way to identify possible conflicts.
Pre Knowledge 11 conference Interviews: Dariusz Szybowski from Aspediens
02 Dec 2011 · No Comments
Dariusz is Director of Technology and co-founder of Aspediens. Computer Systems Engineer and seasoned developer, he brings with him more than 20 years of strong technical knowledge of various IT technologies Read more »
ServiceNow for non-IT: biomedical incidents
03 Nov 2011 · No Comments
We continue exploring the use of ServiceNow to support and automate non-IT processes. As a matter of fact, we have run already more than 10 projects on what we call Business Process Automation (BPA) at Aspediens. These projects, such as the CERN project, leverage on the ServiceNow platform (PaaS) capability and is clearly an exciting new field outside the IT world. Read more »
Integrating ServiceNow with SAP Solution Manager
18 Aug 2011 · No Comments
To date Aspediens has run more than 50 implementations of ServiceNow, many of them being global deployments within major international companies. And everybody knows that the big guys run SAP (humm… should I say it like that?). Read more »
ServiceNow: allowing non-administrator users to perform mass data load
23 May 2011 · No Comments
When it comes to feeding the CMDB, not all customers have discovery/inventory systems such as SCCM or Altiris to integrate with ServiceNow. Which doesn’t mean an inventory does not exist; many practitioners use the old good Excel file to keep up to date their inventory. It also regularly happens that customers have purchased an important number of new assets that must be quickly uploaded in the CMDB.